Your privacy matters to us. This Privacy Policy explains what personal information oklaro collects, why we collect it, how it is used, and the rights you have as a registered member or visitor based in the Philippines. Please read this page carefully before using our platform.
This Privacy Policy applies to all users of the oklaro platform, including registered members and visitors accessing the site from the Philippines. By using our platform or creating an account, you acknowledge that you have read and understood this policy. We mayupdate this policy from time to time, and we will notify you of any significant changes through your registered account or by posting a notice on the platform. Your continued use of oklaro after any update constitutes your acceptance of the revised policy. If you have questions about how your data is handled, please visit our FAQ page for guidance.
When you register for an account on oklaro, we collect personal information that is necessary to verify your identity and provide you with a safe and compliant gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a government-issued identification document as part of our Know Your Customer (KYC) verification process, which is required under applicable regulations. When you make deposits or withdrawals, we collect payment-related information such as your GCash number, bank account details, or other local payment method identifiers. We do not store full card numbers or sensitive authentication data beyond what is strictly necessary for transaction processing.
In addition to information you provide directly, we automatically collect certain technical data when you access the platform. This includes your IP address, device type, browser version, operating system, session duration, pages visited, and in-game activity logs. This data helps us maintain platform security, detect fraudulent behaviour, and improve the overall user experience for players in the Philippines. We may also collect location data at the time of login to verify that you are accessing the platform from a permitted jurisdiction. All automatically collected data is processed in accordance with this Privacy Policy and applicable Philippine data protection laws.
The personal information we collect is used primarily to operate and maintain your oklaro account, process your deposits and withdrawals in Philippine pesos, and verify your identity in compliance with regulatory requirements. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Where you have opted in, we may also send you promotional communications about bonuses, new game releases, and special offers available to players in the Philippines. You can opt out of marketing communications at any time through your account settings without affecting your ability to use the platform. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without your knowledge.
Your data is also used to monitor platform activity for the purposes of fraud prevention, responsible gaming compliance, and the detection of suspicious or prohibited behaviour. We analyse usage patterns to improve platform performance, fix technical issues, and develop new features that better serve our Filipino player base. Any data used for analytics purposes is aggregated and anonymised wherever possible so that individual users cannot be identified from the resulting insights. We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy or as required by applicable law, after which it is securely deleted or anonymised.
oklaro does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted third-party service providers who assist us in operating the platform, including payment processors, identity verification providers, customer support tools, and cloud hosting services. All such providers are contractually required to handle your data securely and only for the specific purposes for which it was shared. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when required to do so by law or in response to a valid legal request. In the event of a business transfer, merger, or acquisition, your personal data may be transferred to the new entity, subject to the same privacy protections described in this policy.
Our platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and keep your session secure while you are logged in. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use core features such as login and account management. We also use analytical cookies to understand how players navigate the platform so that we can identify areas for improvement and optimise the user journey. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may limit the functionality available to you. We do not use third-party advertising cookies or tracking pixels that share your data with external advertising networks.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard SSL/TLS protocols, and sensitive account information is stored using secure hashing and encryption methods. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with applicable Philippine data protection regulations.
As a user of the oklaro platform based in the Philippines, you have rights under the Data Privacy Act of 2012 and other applicable legislation regarding your personal information. You have the right to request access to the personal data we hold about you, to request corrections if any information is inaccurate or incomplete, and to request deletion of your data subject to our legal retention obligations. You may also object to certain types of processing, request that we restrict how we use your data while a dispute is being resolved, and request a portable copy of your data in a commonly used format. To exercise any of these rights, please contact our support team through the details provided on the platform, and we will respond to your request within the timeframe required by applicable law. We will never penalise you for exercising your data rights, and your ability to use the platform will not be affected by making a legitimate request.
We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable law, regulatory obligations, or legitimate business purposes such as resolving disputes and enforcing our agreements. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure in accordance with anti-money laundering regulations applicable in the Philippines. Data that is no longer required for any lawful purpose is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request deletion of your account, we will process your request promptly and confirm the deletion of data that we are not legally required to retain. We periodically review our data retention practices to ensure that we are not holding personal information for longer than is necessary.
The oklaro platform is strictly intended for adults aged 21 years and above, in accordance with the legal requirements applicable to online gaming in the Philippines. We do not knowingly collect personal information from minors, and any account found to belong to a person under the legal age will be closed immediately with all associated data deleted or returned as appropriate. If you believe that a minor has registered on our platform or provided us with personal information, please contact our support team immediately so that we can take appropriate action. We encourage parents and guardians to monitor their children's online activity and to make use of parental control tools available on their devices and internet service providers. Our age verification process is designed to prevent underage access, and we take our obligations in this area very seriously.
We may update this Privacy Policy periodically to reflect changes in our data practices, platform features, or applicable legal requirements in the Philippines. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered members through their account dashboard or by other reasonable means. We encourage you to review this page regularly so that you are always aware of how your personal information is being handled. Your continued use of the oklaro platform after any changes have been posted constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and may request deletion of your account and personal data.
Last reviewed: June 2025. This Privacy Policy applies to all registered members and visitors of the oklaro platform in the Philippines.
If you want to know more about how oklaro handles your personal information, or if you need help exercising your data rights, our support team is ready to assist Filipino players at any time.